Articles Tagged with conflict resolution

How can words or minor interpersonal tensions lead to major trauma and in some cases national trauma?  As a conflict professional, I am constantly intrigued by the power of words, actions and inaction. An act or expression may or may not be intended to cause harm.  Even in a close-knit family, we sometimes do not realize the harm.  Once an initial event happens, how do we avoid escalating the harm?  Continue Reading

Does Blame help reach a result in the negotiation process?  In my opinion, it is counter-productive.  This week we saw a lot of blame coming out of Washington D.C., in a negotiation without resolution and an eventual shut down.  This led me to think about my own work and what happens when blame is assigned and then continues as the focus.  During a negotiation, the parties do need to take responsibility for their own actions.  This can be done in a productive way without shaming or humiliating the other party. There is a distinction between assigning and taking responsibility and what happens when the parties stay at the level of blame.  Continue Reading